Five Oaks Consulting

Change Management

Brief reflections from a change management evaluator about the art and science behind assessing Amnesty’s Global Transition Program

Tosca was the team leader of a Maxwell team that was invited by Amnesty International to independently assess its Global Transition Program (GTP), both from a change management perspective, but also to assess any evidence of how GTP affected human rights outcomes on the ground. Her brief reflections [HYPERLINK] on this comprehensive and technically complex assessment about a change process that was broad in scope, highly political as well as emotional for many Amnesty staff.

https://www.maxwell.syr.edu/moynihan/tngo/News/Reflections__on_an_External_Assessment_of_the_Global_Transition_Program_at_Amnesty_International/

A senior Amnesty International change manager – as insider – and Tosca – as embedded outsider – in conversation about lessons learned

The UK Magazine ‘HR’ interviewed Tosca, along with Richard Eastmond, Amnesty’s Senior Director for People and Services, for a short article as part of their series “Checking in on Change Programmes”. Our main observations ‘from the trenches’

https://www.hrmagazine.co.uk/article-details/measuring-change-programmes-effectiveness

From Alliance to International: The Global Transformation of Save the Children – a (teaching) case study to share with the world

For another example of our work on change management, Tosca co-wrote a case study on Save the Children’s organizational transformation process. Save the Children generously allowed the Maxwell School to produce a public (teaching) case study [HYPERLINKED].

Lux, Steven J. and Bruno-van Vijfeijken, Tosca. 2013: From Alliance to International: The Global Transformation of Save the ChildrenTeaching Notes. Syracuse: Program for the Advancement of Research on Conflict and Collaboration (PARCC).  

Internal democracy in transnational NGOs: Are we as democratic as we think?

There can be a gap between what NGOs say their values are, and what their real in-use behaviors are, as reflected in their culture. On the request of CIVICUS, as part of their ‘State of Civil Society’ annual report in 2018, which was devoted to ‘Reimagining Democracy’, Tosca wrote up some provocative observations

Internal democracy in transnational NGOs: Are we as democratic as we think?

https://www.civicus.org/index.php/re-imagining-democracy/overviews/3371-internal-democracy-within-transnationally-operating-non-governmental-organisations-are-we-as-democratic-as-we-think