Five Oaks Consulting

Change leadership lessons from a large, highly complex and contentious change process: the case of Amnesty’s Global Transition Program

The Transnational NGO Initiative, which Tosca headed for 10 years, specialized among others in helping NGOs learn about what makes for effective change leadership and management. This assessment of Amnesty International’s organization change process [HYPERLINK] is one such example. Amnesty’s transparency in making this public sets a standard.

Bruno-van Vijfeijken, T., Lux, S., Neupane, S., and Singh, R. Final Assessment: Amnesty’s Global Transition Program, Maxwell School, Syracuse University, May 2017. ]

Brief reflections from a change management evaluator about the art and science behind assessing Amnesty’s Global Transition Program

Tosca was the team leader of a Maxwell team that was invited by Amnesty International to independently assess its Global Transition Program (GTP), both from a change management perspective, but also to assess any evidence of how GTP affected human rights outcomes on the ground. Her brief reflections [HYPERLINK] on this comprehensive and technically complex assessment about a change process that was broad in scope, highly political as well as emotional for many Amnesty staff.

https://www.maxwell.syr.edu/moynihan/tngo/News/Reflections__on_an_External_Assessment_of_the_Global_Transition_Program_at_Amnesty_International/

A senior Amnesty International change manager – as insider – and Tosca – as embedded outsider – in conversation about lessons learned

The UK Magazine ‘HR’ interviewed Tosca, along with Richard Eastmond, Amnesty’s Senior Director for People and Services, for a short article as part of their series “Checking in on Change Programmes”. Our main observations ‘from the trenches’

https://www.hrmagazine.co.uk/article-details/measuring-change-programmes-effectiveness

From Alliance to International: The Global Transformation of Save the Children – a (teaching) case study to share with the world

For another example of our work on change management, Tosca co-wrote a case study on Save the Children’s organizational transformation process. Save the Children generously allowed the Maxwell School to produce a public (teaching) case study [HYPERLINKED].

Lux, Steven J. and Bruno-van Vijfeijken, Tosca. 2013: From Alliance to International: The Global Transformation of Save the ChildrenTeaching Notes. Syracuse: Program for the Advancement of Research on Conflict and Collaboration (PARCC).  

Internal democracy in transnational NGOs: Are we as democratic as we think?

There can be a gap between what NGOs say their values are, and what their real in-use behaviors are, as reflected in their culture. On the request of CIVICUS, as part of their ‘State of Civil Society’ annual report in 2018, which was devoted to ‘Reimagining Democracy’, Tosca wrote up some provocative observations

Internal democracy in transnational NGOs: Are we as democratic as we think?

https://www.civicus.org/index.php/re-imagining-democracy/overviews/3371-internal-democracy-within-transnationally-operating-non-governmental-organisations-are-we-as-democratic-as-we-think

Is it a good idea for NGOs to aspire to measure their results at the agency level?

As NGOs increase their ambitions regarding outcome measurement, some have started experimenting with ‘agency level measurement’. Tosca co-write a white paper on real NGO experiences (good and bad!) with this approach to measurement (initiated and commissioned by InterAction members), and captures some lessons learned about the complexities, value and limitations of such an approach

Levine, Carlisle J., Bruno-van Vijfeijken, Tosca and Jayawickrama, Sherine. 2016.  Measuring International NGO Agency-Level Results. InterAction. (pp 1-48)

Agility is all the rage in the NGO sector; how can one flex one’s leadership behaviors accordingly? A Humentum-Maxwell e-course offers answers

Tosca has co-delivered many senior leadership training programs as part of her work at the Maxwell School and beyond. One of these is currently delivered as an e-course on Agile Leadership Behaviors, through a partnership with Humentum. This pilot course will be followed up with several other e-courses once testing has confirmed there is a demand for such a series. For a ‘taste’ of the content on Agile Leadership Behaviors, see this brief promotional video:

CEO succession and transition: why we should be more prepared than we typically are

Ever since joining the Maxwell School in 2003, Tosca has focused on senior leadership development in the NGO sector. During an InterAction Forum workshop which she helped facilitate, key observations on CEO succession and transition became loud and clear

Bruno-van Vijfeijken, Tosca and Karen Schuler. 2013: CEO Succession and Transition: Why it pays to be prepared for CEO transitions. Monthly Developments Magazine 31 (7), 53